AI-Powered Cloud Contact Center for Exceptional Customer Service

Deliver seamless customer experiences with AI chatbot, live chat, call center, email, SMS, and ticketing, across every customer touchpoint, all from one cloud-native platform. 

Experience the SmartCC Contact Center?

Free Demo

AI That Powers Every Customer Conversation

AI Chatbot

Provide instant, 24/7 support across web, mobile, and messaging channels. Resolve common inquiries automatically while seamlessly handing complex conversations to human agents.

AI Voice Agent

Automate inbound and outbound phone conversations with natural, human-like AI. Qualify leads, answer questions, book appointments, and handle routine calls around the clock.

AI Assist

Empower agents with real-time AI assistance during every conversation. Get instant answer suggestions, summaries, and next-best actions to improve productivity and customer satisfaction.

What CCaaS brings to your call center experience

  • Set up and running in minutes

  • Pay as you go, save your cost

  • Easy to scale up and down to match your business

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Sales Dialer

Sales Dialer

Automate dialing campaigns with predictive, power, preview, progressive dialers to  supercharge your sales outreach
Automatic Call Distribution

Automatic Call Distribution

Always route the calls to the most suitable agent according to your setting rules
Voice Message Drop

Voice Message Drop

Drop a pre-recorded voice message when a call picks up, improving message delivery rates
Call Recording

Call Recording

Record calls for performance, quality and compliance assurance. Always stay compliant and informed.
API Integration

API Integration

A single powerful API to seamlessly integrate with your existing CRM, customer service systems, or work flow
Reporting

Reporting

Track your performance easily. Our dashboard provides real-time data through a full set of intermediary metrics.

Experience the AI-powered Call Center

Let AI handle calls, engage with your customers 24/7, boost efficiency, and never miss a connection.
AI Voice Agent

AI Voice Agent

AI Chatbot

AI Chatbot

AI Assist

AI Assist

Real-Time Transcription

Real-Time Transcription

About Kontactix

We are a passionate team of engineers, innovators, and communication experts with over 10 years of experience in call center technology. Since 2014, we ve been redefining how businesses connect with their customers through cutting-edge call center software and hardware.
Our expertise spans from multi-tenant Cloud Call Center Platforms for CCaaS service providers to customized call center solutions for enterprises and organizations.

58%

Higher connect rates

300%

Higher of sales close rates

10x

ROI in first 3 months

10+

Years in business

1,000+

Customers

400,000+

Agents

Our Happy Customers Across Industries

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